Privacy Policy

This Privacy Policy describes how Nethara Organics we us or our collects, uses, stores, and shares your Personal Information when you visit, use, or make a purchase from ceylonesse.com 

By using our Site, you agree to the practices described in this Privacy Policy.

Collecting Personal Information

When you visit or use our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your orders. We may also collect information when you contact us through our contact form, email, social media, or other customer-support channels.

In this Privacy Policy, "Personal Information" means information that identifies, relates to, or could reasonably be associated with an individual.

Device Information

Examples of Personal Information collected: browser type and version, IP address, device type, operating system, time zone, cookie information, pages or products you view, search terms, referring websites, and information about how you interact with the Site.

Purpose of collection: to operate and display the Site correctly, improve website performance, understand how visitors use our Site, maintain security, prevent fraud, and improve our products and services.

Source of collection: collected automatically when you access our Site through cookies, log files, pixels, tags, and similar technologies.

Disclosure for a business purpose: information may be processed by Shopify and other service providers that help us operate and improve our Site.

Order Information

When you purchase a product from us, we collect information necessary to process and fulfill your order.

Examples of Personal Information collected: name, billing address, shipping address, email address, telephone number, order details, payment-related information, and other information necessary to complete your purchase.

Purpose of collection: to process and fulfill your order, process payments through our payment providers, arrange delivery, provide order confirmations and invoices, communicate with you about your order, prevent fraud, and provide customer support.

Source of collection: collected directly from you when you place an order.

Disclosure for a business purpose: information may be shared with Shopify, payment providers, shipping and delivery providers, and other service providers necessary to fulfill your order.

We do not intentionally store complete payment card details on our own systems. Payment information is generally processed by the relevant payment provider according to its own privacy and security practices.

Customer Support Information

When you contact us, we may collect information you choose to provide.

Examples of Personal Information collected: name, email address, phone number, order information, shipping information, and the contents of your message.

Purpose of collection: to respond to questions, provide customer support, assist with orders, resolve issues, and improve our customer service.

Source of collection: collected directly from you.

How We Use Personal Information

We may use Personal Information to:

• Provide and operate our online store.
• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Send order confirmations and updates.
• Respond to customer enquiries.
• Provide customer support.
• Prevent fraud, abuse, and unauthorized transactions.
• Improve our website, products, and services.
• Analyze website traffic and customer interactions.
• Send marketing communications where permitted and where you have provided the appropriate consent or preference.
• Comply with applicable laws and legal obligations.
• Protect our rights, customers, business, and website.

Sharing Personal Information

We may share your Personal Information with trusted service providers when reasonably necessary to operate our business and provide our services.

These may include:

• Shopify — our e-commerce platform and online store provider.
• Payment providers — to securely process payments.
• Shipping and delivery providers — to deliver your orders.
• Analytics providers — to understand website usage and improve our Site.
• Advertising and marketing platforms — where applicable and where permitted.
• Technology and service providers — that help us operate, secure, and maintain our website.

We may also disclose Personal Information when required by law, regulation, legal process, or lawful government request, or when necessary to protect our rights, customers, or business.

Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide related commerce services.

Shopify may process Personal Information in connection with the operation of our store and its services.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy .

Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our Site and to measure the effectiveness of our marketing.

Depending on the services currently enabled on our Site, these may include:

• Google Analytics
• Google Ads
• Meta / Facebook advertising technologies
• Shopify analytics
• Other marketing, analytics, or advertising services that we may add in the future

These services may use cookies, pixels, tags, or similar technologies to collect information about website visits, interactions, purchases, and advertising activity.

We may use this information to understand customer behaviour, improve our website, measure advertising performance, and, where permitted, provide more relevant advertising.

Where required by applicable law, we will request the appropriate consent before using non-essential cookies or tracking technologies.

Cookies

A cookie is a small amount of information stored on your computer, phone, tablet, or other device when you visit a website.

We use cookies and similar technologies to help our Site function, remember preferences, maintain shopping-cart functionality, improve website performance, understand how visitors use our Site, and support marketing and advertising where applicable.

Cookies may include:

Essential cookies
These cookies are necessary for important functions such as shopping-cart functionality, checkout, security, and website operation.

Analytics cookies
These cookies help us understand how visitors interact with our website and help us improve the Site.

Marketing and advertising cookies
Where enabled and permitted, these cookies and similar technologies may be used to measure advertising performance and provide more relevant marketing.

The exact cookies used by our Site may change as Shopify, our theme, apps, and third-party services are updated.

You can control or manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our Site.

Disabling certain cookies may affect the functionality of some parts of the Site.

For additional information about Shopify's use of cookies on merchant storefronts, please review Shopify's Cookie Policy .

Contact Forms and Communications

When you submit information through our contact form, we use the information you provide to respond to your enquiry.

If you choose to subscribe to marketing communications, we may use your email address to send information about products, promotions, updates, or other communications that may be relevant to you.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the relevant communication.

International Data Transfers

Because Nethara Organics operates an online store serving customers internationally, your Personal Information may be processed or stored by service providers located in countries outside Sri Lanka, including countries where Shopify or our other service providers operate.

Where required by applicable law, we will take appropriate steps regarding international transfers of Personal Information.

Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When Personal Information is no longer required, we may securely delete or anonymize it, subject to applicable legal and operational requirements.

Data Security

We take reasonable administrative, technical, and organizational measures to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of Personal Information.

Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your Personal Information.

These rights may include the right to:

• Request access to Personal Information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of Personal Information, subject to applicable legal requirements.
• Request restriction of certain processing.
• Object to certain uses of Personal Information.
• Withdraw consent where processing is based on consent.
• Request information about how your Personal Information is processed.
• Opt out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our Site is not intended for children under the age of 18.

We do not knowingly collect Personal Information directly from children under 18. If you believe that a child has provided Personal Information to us, please contact us so that we can review the information and take appropriate action.

Do Not Track

Some web browsers may provide a "Do Not Track" signal.

Because there is currently no universally accepted standard for responding to such signals, our Site may not respond differently to every Do Not Track signal.

Third-Party Websites

Our Site may contain links to third-party websites, services, social media platforms, payment providers, or other websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle Personal Information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your Personal Information, please contact us.

Nethara Organics
Lathpadura Garden,
Polegoda, Mahagama,
Sri Lanka

Email: netharaorganicsupport@gmail.com

Last Updated: September 12, 2026